F.A.Q.

Answers To Frequently Asked Questions

Events

How to get started?

Getting started is easy! Simply complete our two minute Event Inquiry Form, where we'll gather all the essential details needed to provide you with a customized quote. Rest assured, you'll receive your personalized proposal promptly.

If we have availability for the date you've selected, we'll also provide you with a reservation link. This link will allow you to secure our services and lock in your event.

All clients are assigned a dedicated Event Manager. This experienced professional will serve as your primary point of contact, ready to assist with addressing any concerns, answering questions, and providing valuable suggestions to ensure your event is a success.

What's your Event ID#?

Every event we handle is assigned a unique Event ID#. You can easily locate your Event ID# in the subject line of any emails we've sent you or on the top-right corner of your quote or invoice. This identification number is a reference point to help streamline communication and ensure accuracy throughout your event planning process.

Is a liquor license required?

A license from the ABC is not required as long as the following parameters are met for your event as directed in §23399.1 of the ABC Act:

In accordance with §23399.1 of the ABC Act. A direct link to the ABC Act in PDF format is available here.​

Are We insured?

We maintain a comprehensive insurance coverage portfolio, including general liability, liquor liability, worker's compensation, and commercial auto insurance policies, along with a generous umbrella policy. If you require a Certificate of Insurance (COI) that lists your venue or company as additional insured, please don't hesitate to request one. We're here to provide you with the necessary documentation to meet your needs. Request a COI now: Request a COI

What do we offer?

Our service has been designed for your convenience, providing all the essential components to create a full bar experience for your guests, with one key exception: you provide the alcohol.

To clarify how our service is structured: We do not include alcohol in our proposal or any of our services as we are not licensed to provide alcohol on behalf of our clients. We are, however, fully authorized to serve it in accordance with §23399.1 of the California Alcoholic Beverage Control Act. We also maintain the necessary insurance policies to safeguard our clients and their property.

This structure significantly reduces your costs as compared to a licensed beverage catering service and ensures that you only pay retail prices for your alcohol. For your budgeting purposes, most of our clients spend $6-8/person on alcohol.

We understand that the alcohol aspect can be logistically challenging for many of our clients, so we've added a complimentary Handling & Delivery service to remove the hands-on aspect of purchasing the necessary bottles. Your dedicated Event Manager will be happy to assist you in crafting a perfect beverage menu for your event and provide a comprehensive list of what to purchase.

With each service, we deliver a comprehensive materials list to our clients, which includes suggested quantities and label recommendations for the beverages they choose. For more details on our offerings, please explore the Events section of our website. We've taken care of the essentials so you can focus on creating a memorable event.

What are our recommendations?

We understand that every event is unique and may come with specific requirements to maintain the quality and integrity of our brand. Here are some guidelines to help you plan your event effectively:

Staffing: Typically, we recommend having one bartender for every 50 guests to ensure efficient service. However, if your event is focused on serving only beer and wine, you can consider one bartender for every 75 guests. For weddings, we require a minimum of two bartenders to provide the best service.

Beverage Menu: While it may seem tempting to offer an extensive menu, efficiency is key. We recommend keeping your beverage menu somewhat limited to enhance speed and quality of service. An ideal menu includes two to three signature cocktails, a selection of popular wine varietals, and a couple of beer options. We may also provide mixers and soft drinks for classic cocktails like vodka + sodas or whiskey + ginger ales. This balanced approach ensures your guests have a satisfying beverage experience without overwhelming your event."

These recommendations will help clients make informed decisions about their event setup while maintaining a focus on quality and efficiency.

How does our pricing work?

Our pricing is structured to provide transparency and ensure you receive excellent service. It consists of two main components:

In addition to the base cost, please be aware that premiums may apply on holidays or high demand dates, which can affect both the price per guest and the hourly rate.

Additionally, the follow are applied to all invoices:

Our pricing structure is designed to offer transparency and simplicity while providing you with exceptional service for your event.

What kind of events are we available for?

We're here to serve a wide range of events, from weddings to corporate gatherings and everything in between. As long as your event meets the following requirements set by the California Alcohol Beverage Control (ABC), we're ready to assist you:

These requirements are in accordance with §23399.1 of the ABC Act. For a more detailed understanding of these regulations, you can access the ABC Act in PDF format here.​

Do you charge a travel fee for your service?

Yes, a travel fee may apply for events located beyond a 30-mile radius from our headquarters in Santa Clara, CA. This fee is necessary to accommodate rising transportation costs and labor expenses, ensuring we can provide our services at your chosen location. We appreciate your understanding as we strive to deliver exceptional service regardless of your event's location.

What are your normal hours of operation?

We are dedicated to being available for events around the clock, 24/7/365. However, please note that for events scheduled on holidays, a premium may apply to account for increased labor costs.

When it comes to event planning and coordination inquiries, our office hours can vary based on our existing event commitments. As a general guideline, you can typically reach us from Tuesday through Saturday, between 9:00 AM and 5:00 PM. We are committed to providing you with exceptional service during these hours to ensure your event planning needs are met.

For efficient communication, we recommend email as the preferred method of contact. Clients may also reach out directly to their dedicated Event Manager using the contact number provided in their manager's email signature. We are here to assist you promptly and efficiently with any questions or requests you may have.

Changed your mind? Here's how to opt out:

For clients with a confirmed reservation, please refer to the next section labeled "I need to cancel my event. What are the steps?".

For unconfirmed events, if you find that you no longer require our services, we respect your decision. To initiate the opt-out process, please use the provided opt-out link located at the bottom of the initial proposal email you received, as well as in any automated follow-up emails. This link will direct you to a pre-filled URL that streamlines the opt-out procedure.

As an option, you can also specify a reason for opting out. Additionally, you may access the opt-out form directly here. To expedite the process, please have your Event ID# and service date readily available. We appreciate your understanding and hope to serve you in the future should your needs change.

I need to cancel my event. What are the steps?

We regret to learn of your decision to cancel your event and want to assure you that we are committed to assisting you through the cancellation process. To initiate your cancellation, please take a moment to carefully review our Service Agreement, particularly the termination clause, as it contains comprehensive information about our cancellation policies.

When you are ready to proceed with the cancellation process, you can access to the Cancellation Form. Additionally, you will find a unique cancellation URL for your event in the footer of the automated emails we have sent you. This URL is designed to conveniently pre-fill essential information, including the service date and Event ID#, streamlining the cancellation procedure for you.