Answers To Frequently Asked Questions


How do I receive a custom tailored proposal?

Getting your custom tailored quote is straightforward and efficient.

For event bartending services, start by filling out our quick, two-minute Event Inquiry Form.

For Bartending 101 services, please complete our quick, two-minute Bartending 101 Inquiry Form.

These forms collect all the necessary details to craft a customized quote tailored to your event, which will be sent to you via email. Our goal is to deliver your personalized proposal without delay.

Important: For event bartending services, please note that the initial quote is a preliminary estimate based on the specifics of your event. If you require adjustments or have additional questions, we encourage you to reply directly to the email with the quote.

Upon confirming our availability for your selected date, you'll receive a reservation link via email. This link enables you to secure our services and guarantee your event date with us.

Each client benefits from the dedicated attention of an Event Manager. This seasoned professional will be your main point of contact, equipped to address any concerns, answer queries, and offer expert advice to ensure your event's success.

We're here to accommodate your preferences and ensure a perfect fit for your event needs.

What's my Event ID#?

Every event we handle is assigned a unique Event ID#. You can easily locate your Event ID# in the subject line of any emails we've sent you or on the top-right corner of your quote or invoice. This identification number is a reference point to help streamline communication and ensure accuracy throughout your event planning process.

Is a liquor license required for my event?

A license from the ABC is not required as long as the following parameters are met for your event as directed in §23399.1 of the ABC Act:

In accordance with §23399.1 of the ABC Act. A direct link to the ABC Act in PDF format is available here.​

Are you insured?

We maintain a comprehensive insurance coverage portfolio. Upon inquiring for our services, proof of insurance will be included with your quote listing our policies and limits. If you require a Certificate of Insurance (COI) that lists your venue or company as a certificate holder or additional insured, please don't hesitate to request one. We're here to provide you with the necessary documentation to meet your needs. Request a COI now: Request a COI

What kind of events are you available for?

We're here to serve a wide range of events, from weddings to corporate gatherings and everything in between. As long as your event meets the following requirements set by the California Alcohol Beverage Control (ABC), we're ready to assist you:

These requirements are in accordance with §23399.1 of the ABC Act. For a more detailed understanding of these regulations, you can access the ABC Act in PDF format here.​

What is the process for reserving your services?

Reserving our services is straightforward and designed to lock in the best price for your event. Here’s how you can secure our services:

Pro Tip: Early communication about any potential changes to your event can help us offer the most cost-effective adjustments. For detailed information on making modifications, please refer to our Service Agreement.

What are your normal hours of operation?

We are dedicated to being available for events around the clock, 24/7/365. However, please note that for events scheduled on holidays, a premium may apply to account for increased labor costs.

When it comes to event planning and coordination inquiries, our office hours can vary based on our existing event commitments. As a general guideline, you can typically reach us from Tuesday through Saturday, between 9:00 AM and 5:00 PM. We are committed to providing you with exceptional service during these hours to ensure your event planning needs are met.

For efficient communication, we recommend email as the preferred method of contact. Clients may also reach out directly to their dedicated Event Manager using the contact number provided in their manager's email signature. We are here to assist you promptly and efficiently with any questions or requests you may have.


What Services do you offer?

Our services are thoughtfully designed to cater to your event needs, offering a comprehensive bar experience for your guests. With a critical exception: the alcohol must be provided by you. This approach aligns with §23399.1 of the California Alcoholic Beverage Control Act, ensuring compliance while significantly reducing your costs by allowing you to pay retail prices for alcohol. For budgeting, our clients typically allocate $6-8 per person for alcohol purchases.

What are your recommendations?

We understand that every event is unique and may come with specific requirements to maintain the quality and integrity of our brand. Here are some guidelines to help you plan your event effectively:

Staffing: Typically, we recommend having one bartender for every 50 guests to ensure efficient service. However, if your event is focused on serving only beer and wine, you can consider one bartender for every 75 guests. For weddings, we require a minimum of two bartenders to provide the best service.

Beverage Menu: While it may seem tempting to offer an extensive menu, efficiency is key. We recommend keeping your beverage menu somewhat limited to enhance speed and quality of service. An ideal menu includes two to three signature cocktails, a selection of popular wine varietals, and a couple of beer options. We may also provide mixers and soft drinks for classic cocktails like vodka + sodas or whiskey + ginger ales. This balanced approach ensures your guests have a satisfying beverage experience without overwhelming your event."

These recommendations will help clients make informed decisions about their event setup while maintaining a focus on quality and efficiency.

How does your pricing work?

Our pricing is structured to provide transparency and ensure you receive excellent service. It consists of two main components:

These two components can fluctuate in price due to our dynamic pricing model which allows us to offer the best possible service for your event. This means that the price of the service can vary based on the demand for our services on your selected date. The more in demand a particular date is, the more resources we need to allocate to maintain the high-quality service we're known for. This approach helps us manage our resources efficiently and fairly. Once your reservation is accepted, pricing for these components will not change.

Additionally, the following are applied to all invoices:

In addition to the base cost, please be aware that premiums may apply on holidays or high demand dates, which can affect both the price per guest and the hourly rate.

Do you charge a travel fee?

Yes, a travel fee may apply for events located beyond a 30-mile radius from our headquarters in Santa Clara, CA. This fee is necessary to accommodate rising transportation costs and labor expenses, ensuring we can provide our services at your chosen location. We appreciate your understanding as we strive to deliver exceptional service regardless of your event's location.

Do you perform site visits before the event?

Yes, we understand the importance of ensuring everything is perfect for your event. While our skilled team is highly experienced in setting up our services based on venue dimensions and a completed Load In/Out Survey without the need for a preliminary site visit, we recognize that some clients may prefer a site visit for added peace of mind.

Should you request a site visit, we are happy to accommodate this. Please note, there is a fee for this service, which covers both the time spent traveling to and on-site, as well as a mileage fee. This ensures that we can offer the most tailored and seamless service possible for your event. The exact fee will be communicated upon request.

For more details or to request a site visit, please contact us after confirming our services for your event. We're here to make your event a memorable success!

I changed my mind. How do I opt-out?

For clients with a confirmed reservation, please refer to the section pertaining to cancellations.

For unconfirmed events, if you find that you no longer require our services, we respect your decision. To initiate the opt-out process, please use the provided opt-out link located at the bottom of the initial proposal email you received, as well as in any automated follow-up emails. This link will direct you to a pre-filled URL that streamlines the opt-out procedure.

As an option, you can also specify a reason for opting out. Additionally, you may access the opt-out form directly here. To expedite the process, please have your Event ID# and service date readily available. We appreciate your understanding and hope to serve you in the future should your needs change.

I need to cancel the service. What are the next steps?

We regret to learn of your decision to cancel your event and want to assure you that we are committed to assisting you through the cancellation process. To initiate your cancellation, please take a moment to carefully review our Service Agreement, particularly the termination clause, as it contains comprehensive information about our cancellation policies.

When you are ready to proceed with the cancellation process, you can access to the Cancellation Form. Additionally, you will find a unique cancellation URL for your event in the footer of the automated emails we have sent you. This URL is designed to conveniently pre-fill essential information, including the service date and Event ID#, streamlining the cancellation procedure for you.

Last Updated: March 21, 2024